Pricing
All prices displayed on this website are in Australian dollars and, unless clearly stated otherwise, include GST.
Where a price is expressly stated as being exclusive of GST or “+ GST,” GST will be calculated and shown during checkout.
Cancelling or Changing an Order
Please review your order carefully before submitting it.
If you need to cancel or change your order, please contact PharmPak as soon as possible on (02) 9178 9036 between 9:00 am and 4:00 pm, Monday to Friday.
We will try to accommodate cancellation or amendment requests before dispatch; however, once an order has been processed or dispatched, we may be unable to cancel or change it.
Damaged, Faulty or Incorrect Goods
Please inspect your delivery when it arrives.
If the shipping carton is visibly and significantly damaged, you may refuse delivery where practical. Please contact us promptly at info@pharmpak.com.au or (02) 9178 9036 and provide photographs of the damaged packaging and goods where possible.
If you have received an incorrect, damaged or faulty product, please contact us as soon as possible so that we can assess the issue and arrange an appropriate remedy.
Depending on the circumstances and your rights under the Australian Consumer Law, the available remedy may include a repair, replacement or refund.
Ordering Error
If you accidentally order an incorrect product, size or quantity, please contact us immediately.
Where the order has not yet been processed or dispatched, we will try to amend it. If it has already been dispatched, the return will normally be treated as a change-of-mind return.
Change-of-Mind Returns
PharmPak accepts eligible change-of-mind returns when you contact us within 21 days of receiving the goods.
To be eligible:
- The product must be unopened, unused and in its original packaging.
- The product must be in its original, saleable condition.
- Proof of purchase must be provided.
- The return must be approved by PharmPak before it is sent.
The customer is responsible for return postage and any additional delivery charges associated with a change-of-mind return. Original delivery charges are non-refundable.
Once the returned goods have been received and inspected, we will notify you whether the return has been approved. Approved refunds will be processed using the original payment method.
Special and Custom-Made Orders
Special orders and custom-made products cannot be returned because of a change of mind.
This exclusion does not apply where the product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Returning Products
Approved returns should be sent to:
PharmPak
Unit 30, 20 Tucks Road
Seven Hills NSW 2147
Australia
We recommend using a trackable shipping service and retaining proof of postage. For high-value items, you may also wish to purchase shipping insurance. PharmPak is not responsible for change-of-mind returns that are lost or damaged while being sent back to us.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
